Terms of Service
Jacksonville Massage NC
Effective Date: October 14, 2026
Jacksonville Massage NC is a trade name of Samata Art of Wellness.
Welcome to Jacksonville Massage NC.
These Terms of Service explain the general conditions for using our website and requesting or receiving massage therapy services.
By using our website, you agree to these website terms. Massage therapy appointments are also subject to applicable professional requirements, informed consent, and any appointment-specific policies disclosed during booking.
1. About Our Services
Jacksonville Massage NC offers massage therapy and related wellness services in Jacksonville, North Carolina.
Available services, descriptions, durations, and prices are displayed on our website or through our appointment-booking provider, MassageBook.
Services are subject to therapist availability and appropriate professional assessment.
2. Appointments and Booking
Appointments may be requested or scheduled through MassageBook or by contacting our business.
An appointment is confirmed only when confirmation is provided through our scheduling process or directly by the business.
Selecting a time, opening a booking link, or contacting us does not by itself guarantee an appointment.
We may contact clients when clarification, scheduling adjustments, or additional information is necessary.
3. Prices and Payments
We aim to display accurate service descriptions, durations, and prices.
Prices may be updated periodically. The applicable price and any required deposits, fees, or payment arrangements should be disclosed during booking or before the service is provided.
Payments may be handled through MassageBook, Square, or another authorized payment method used by our business.
Any applicable payment-provider terms may also apply.
If you notice a pricing discrepancy between our website and the booking platform, please contact us before completing your booking.
4. Cancellations, Rescheduling, and Missed Appointments
We understand that schedules can change.
If you need to cancel or reschedule, please contact us as soon as reasonably possible or use an available option through MassageBook.
Any cancellation deadlines, late-cancellation charges, no-show fees, deposits, or refund conditions apply only when communicated to you as part of the booking or purchase process and where permitted by applicable law.
Please review your booking confirmation for any appointment-specific conditions.
For questions, call (910) 546-2535.
5. Arriving for Your Appointment
Please arrive on time and follow any preparation or arrival instructions provided with your appointment.
Arriving late may reduce the available treatment time or require rescheduling, depending on therapist availability and circumstances.
We will communicate any applicable changes or charges before proceeding where required.
6. Health Information and Informed Consent
Your comfort and safety are important.
Before a massage, your therapist may ask about relevant health conditions, injuries, medications, recent procedures, pregnancy, allergies, or other information that could affect treatment.
Clients are expected to provide accurate and relevant information to help the therapist assess whether the requested service is appropriate.
Treatment is provided only with informed consent.
You may ask questions or request an adjustment, pause, or end to a session at any time.
A therapist may modify, postpone, or decline a treatment when necessary for safety, professional standards, or appropriate scope of practice.
7. Professional Conduct, Privacy, and Draping
Jacksonville Massage NC is committed to maintaining a respectful, professional treatment environment.
Appropriate draping, privacy, and professional boundaries are maintained in accordance with North Carolina massage therapy requirements.
Clients may communicate their comfort preferences and may withdraw consent during treatment.
Sexual conduct, sexual requests, harassment, threats, or abusive behavior are not permitted.
A session may be ended when client or therapist safety, consent, or professional boundaries are compromised.
8. Massage Therapy and Medical Care
Massage therapy is not a substitute for medical diagnosis, emergency care, or treatment from a licensed medical professional.
We do not guarantee that any massage or wellness service will diagnose, cure, prevent, or treat a particular medical condition.
Clients with medical concerns should consult an appropriate healthcare professional when needed.
Certain health circumstances may require additional precautions, modified treatment, medical clearance, or postponement.
9. Pregnancy and Specialized Services
Pregnancy massage, lymphatic services, and other specialized offerings may require additional screening or adjustments based on the client's circumstances and the therapist's professional qualifications.
Availability does not guarantee that a particular service is appropriate for every individual.
A therapist may recommend an alternative service or referral when indicated.
10. Couples and Multiple-Person Appointments
Couples massage and other appointments involving more than one person are subject to the availability of appropriate staff, treatment space, and scheduling arrangements.
Please review the specific booking details or call us to confirm arrangements.
A listed service does not guarantee a particular therapist combination or appointment time.
11. Gift Certificates and Promotions
When gift certificates or promotional offers are available, their purchase, redemption, expiration, and other conditions are governed by the terms disclosed with the particular offer, applicable provider terms, and North Carolina law.
Please contact us with questions before purchasing or redeeming a gift certificate.
12. Website Information and Availability
We work to keep our website accurate and accessible.
However, service information, pricing, availability, and website content may change.
We cannot guarantee uninterrupted website availability or that every listing will be free of errors.
If there is an apparent mistake, please contact us for clarification.
13. Third-Party Booking and Payment Services
Our website may link to MassageBook, Square-supported payment services, Google Maps, and other independent providers.
These services operate under their own terms and privacy practices.
Jacksonville Massage NC remains responsible for its own professional services and obligations, but does not control the independent operation of outside websites or platforms.
14. Appropriate Website Use
You agree not to misuse our website, interfere with its security or operation, submit fraudulent appointment requests, or use it for unlawful activities.
Website text, graphics, logos, and other original content may not be reproduced for commercial use without permission, except as permitted by law.
15. Applicable Law
These Terms are governed by applicable laws of the State of North Carolina and the United States.
Nothing in these Terms limits rights or protections that cannot lawfully be waived.
16. Changes to These Terms
We may revise these Terms when our services, policies, or website operations change.
Updates will be posted on this page with a revised effective date.
17. Contact Information
Jacksonville Massage NC
921B Lejeune Blvd.
Jacksonville, NC 28540
Jacksonville Massage NC is a trade name of Samata Art of Wellness.
Phone: (910) 546-2535
Website: https://jacksonvillemassagenc.com/
For appointment questions, policy clarification, or concerns regarding services, please contact us directly.